Q: What do I do if I entered incorrect information on my order?

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Question 1

Can I cancel my order?

Accepted Answer

Once submitted, order processing begins immediately upon payment. If you have a concern about your order, please contact us immediately for assistance - contact us

Question 2

What do I do if I entered incorrect information on my order?

Accepted Answer

Please contact us immediately for assistance - contact us

Question 3

What can I expect after placing an order?

Accepted Answer

After placing your order, you will receive an order confirmation by e-amil with all the details of your orders. As soon as your order has shipped, you'll receive a final invoice. In addition you will receive a separate email with a link to track your shipment.

Question 4

Do you offer replacement or spare parts?

Accepted Answer

Yes. Before reaching out, please refere to your assembly instructions to identify the part numbers and quantities - contact us

Question 5

What do I do if the box is damaged or parts are missing upon delivery?

Accepted Answer

We recommend that you check your product for damage immediately upon receipt. Most of the time, only the packaging is affected, and the product itself remains undamaged. If this is not the case or parts are missing, please contact us for assistance - contact form.

Question 6

How can I track my order delivery?

Accepted Answer

Once your order has shipped you will begin receiving email updates with tracking and other order delivery information.

Question 7

Do you offer same-day or next-day delivery?

Accepted Answer

No, we do not offer same-day delivery or next day delivery. Contact our customer service team if you need a tent by a specific time. They can advise you on the best way to get your hands on a product as quickly as possible - contact us.

Question 8

How do I identify part numbers?

Accepted Answer

Please refer to your assembly instructions for parts numbers and quantities. Assembly instructions ship with each product but can also be found in the "assembly" section of the individual product page on our site.

Question 9

How do I order parts?

Accepted Answer

Please contact us and be sure to include your original Sales Order number which you can find on your order confirmation or invoice - contact us.

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