Q: Are shipping times in business days or calendar days

All of our shipping estimates are based on business days (Monday to Friday), excluding public holidays.

Question 1

What do I do if the box is damaged or parts are missing upon delivery?

Accepted Answer

We recommend that you check your product for damage immediately upon receipt. Most of the time, only the packaging is affected, and the product itself remains undamaged. If this is not the case or parts are missing, please contact us for assistance - contact form.

Question 2

Are shipping times in business days or calendar days

Accepted Answer

All of our shipping estimates are based on business days (Monday to Friday), excluding public holidays.

Question 3

How can I track my order delivery?

Accepted Answer

Once your order has shipped you will begin receiving email updates with tracking and other order delivery information.

Question 4

What should I do if my shipment is delayed?

Accepted Answer

If your order is delayed, the best first step is to check your tracking information. You can contact the carrier directly for the most accurate updates. If you're still concerned, feel free to reach out - contact us.

Question 5

Why might shipping delays occur?

Accepted Answer

Delivery delays can happen for a variety of reasons, such as weather conditions, peak seasons, or issues at the carrier's sorting centers. We work closely with reliable carriers to minimize disruptions, but occasional delays do occur and are outside of our control. We cannot guarantee delivery times.

Question 6

Why did only part of my order arrive?

Accepted Answer

Shipments may be split across multiple packages or pallets, and carriers sometimes deliver them on different days. If your tracking shows partial delivery, the remaining items are likely still in transit. Contact the carrier for updates, or reach out to us if you have further concerns - contact us.

Question 7

Do you deliver to Alaska or Hawaii?

Accepted Answer

No, we do not deliver to Alaska or Hawaii.

Question 8

Do you offer same-day or next-day delivery?

Accepted Answer

No, we do not offer same-day delivery or next day delivery. Contact our customer service team if you need a tent by a specific time. They can advise you on the best way to get your hands on a product as quickly as possible - contact us.

Question 9

What should I do if I didn't receive the assembly instructions?

Accepted Answer

If no assembly instructions are enclosed with your delivery or you've misplaced them, you can easily download them from the assembly section of the individual product page on our site.

Question 10

Accepted Answer

Shipping & Delivery