Q: How do I submit a warranty claim?

To start a warranty claim, please complete the " Get in Touch for Expert Advice Form ". Be sure to include your original Sales Order number which you can find on the order confirmation or invoice.

Q: Is weather damage covered under the limited warranty?

No - please see warranty details - limited warranty .

Question 1

Where can I find warranty information?

Accepted Answer

You can find details of our limited warranty here: limited warranty.

Question 2

How do I submit a warranty claim?

Accepted Answer

To start a warranty claim, please complete the "Get in Touch for Expert Advice Form". Be sure to include your original Sales Order number which you can find on the order confirmation or invoice.

Question 3

Is weather damage covered under the limited warranty?

Accepted Answer

No - please see warranty details - limited warranty.

Question 4

Do you offer replacement or spare parts?

Accepted Answer

Yes. Before reachoing out, please refer to your product assembly instructions to identify part numbers and quantities?

Question 5

How do I identify part numbers?

Accepted Answer

Please refer to your assembly instructions for parts numbers and quantities. Assembly instructions ship with each product but can also be found in the "assembly" section of the individual product page on our site.

Question 6

How do I order parts?

Accepted Answer

Please contact us and be sure to include your original Sales Order number which you can find on your order confirmation or invoice - contact us.

Warranty & Parts