Q: What do I do if I entered incorrect information on my order?

<span style="font-family: Proximanova-Regular; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; font-size: 16px;">Please contact us immediately for assistance - contact us

Question 1

Can I cancel my order?

Accepted Answer

Once submitted, order processing begins immediately upon payment. If you have a concern about your order, please contact us immediately for assistance - contact us

Question 2

What do I do if I entered incorrect information on my order?

Accepted Answer

Please contact us immediately for assistance - contact us

Question 3

What can I expect after placing an order?

Accepted Answer

After placing your order, you will receive an order confirmation by e-amil with all the details of your orders. As soon as your order has shipped, you'll receive a final invoice. In addition you will receive a separate email with a link to track your shipment.

Question 4

Can I pay in installments?

Accepted Answer

We do not accept payments in installments directly. But, we offer payment with PayPal and Klarna which may provide installment options for you directly. We also accept major credit/debit cards, Apple Pay, Google Pay

Question 5

My payment was declined. What should I do?

Accepted Answer

Payments may be declined for several reasons. Try the following steps:

Confirm that your card details (billing address, ZIP code, expiration date, CVV) are correct.
Ensure you have sufficient funds or available credit.
Contact your bank to confirm they are not blocking the transaction due to fraud protection, especially if the card has been issued by a Credit Union.
Try an alternate payment method.

Question 6

Where can I find your return policy?

Accepted Answer

You can find our return policy here: returns

Question 7

Will I be charged sales tax?

Accepted Answer

Sales tax is applied based on your shipping address and local laws. Taxes are calculated at checkout before you complete your order.

Question 8

Do you offer replacement or spare parts?

Accepted Answer

Yes. Before reaching out, please refere to your assembly instructions to identify the part numbers and quantities - contact us

Order & Payment